Payments
Refund & Cancellation Policy
Last updated 3 November 2026
This page explains how payments, cancellation and refunds work for KEEPR's paid plans. It is written to be clear, so nothing surprises you.
KEEPR Pro: ₹499, paid once, for 12 months.
KEEPR Boost: ₹299, paid once, for 4 months.
KEEPR Max: ₹1,999, paid once, with no end date.
None is a subscription and none renews automatically, so there is nothing to cancel and we will never charge you again unless you choose to buy again. Only a person aged 18 or older (a parent or guardian, if the plan is for a child) may pay.
Cancellation
Because every plan is a one-time payment, there is no recurring charge to cancel. KEEPR Pro simply ends after 12 months and the Boost after 4 months; KEEPR Max doesn't end while we operate the Service (see the Terms). When a plan ends you keep full access to everything you saved; only adding new entries beyond the free 5 needs a plan again. You can stop using KEEPR, or delete your account in Settings, at any time.
Upgrading to Max
You can buy KEEPR Max while Pro or a Boost is running. Max starts at once and never ends; the unused part of the earlier plan is not refunded separately, except within the 7-day window below.
Refunds
- Within 7 days of purchase: if a plan isn't right for you, email us within 7 days of paying and we will refund the full amount (₹499, ₹299 or ₹1,999), no questions asked.
- After 7 days: the payment is not refundable, except where we made an error or the Service didn't work as described. Email us and we will review it fairly.
- After a refund: your account returns to the free plan. Nothing you saved is deleted.
- If you delete your account: the plan ends with it. Ask for any refund you're due before deleting, so we can still match the payment to you.
Payment problems
- Paid but the plan didn't unlock: this usually fixes itself within a few minutes once the bank confirms. If it hasn't, email us with your mobile number and the payment ID (it starts with “pay_”) and we will sort it out.
- Charged twice or charged for a failed payment: email us with the details. We refund any amount that shouldn't have been charged.
- Payment failed: if your bank shows a debit but the payment failed, the bank or Razorpay normally reverses it automatically within 5 to 7 business days.
How to ask for a refund
Email founder@keeprworld.com with:
- the mobile number or email you use for KEEPR
- the payment ID (starts with “pay_”), or the date and amount
- a short reason (optional)
How long refunds take
We aim to approve refund requests within 2 business days. Approved refunds are returned to the original payment method through Razorpay and usually reach you within 5 to 7 business days, depending on your bank.